aq123's Privacy Policy

1 Introduction and Scope

aq123 is firmly committed to protecting the privacy of its users. When you register on our platform, play games, or use any of our services, we collect certain information. The purpose of this policy is to inform you with full transparency about the process of collecting that information, its purpose, and the protection measures in place.

This policy applies to:

• All pages of the aq123 website, for both registered and unregistered visitors
• Information provided when opening an account, making deposits, withdrawing funds, and playing games
• Communications with our customer support team
• Participation in our promotional or bonus offers

2 What Information We Collect

aq123 collects only the information needed to provide our services safely and effectively. This information is divided into the following categories:

2.1 Identity Information

The information you provide at registration includes your full name, date of birth, email address, and mobile number. This information is essential for verifying your identity and managing your account securely.

2.2 Financial Information

We store your deposit and withdrawal history and a summary of the payment methods you have used. aq123 processes transactions via bKash, Nagad, and Rocket. Each payment gateway follows its own security protocols, and we do not store complete card or wallet numbers.

2.3 Technical and Usage Information

When you use our platform, certain technical information is collected automatically. This includes:

• Your device's IP address and geographic location (down to city level)
• Browser and operating system type
• Pages visited, session duration, and activity logs
• Cookie and local storage data (details in section 6)
• Referral source (the link or channel through which you arrived)

2.4 Communication Information

When you contact us for support via live chat or email, a record of that conversation is stored. This helps us improve our service quality and resolve any future disputes.

3 Purpose of Data Use

aq123 uses collected information only for specific and lawful purposes. We never sell your personal information to third parties. The main purposes for which we use your information are:

• Account Management: Ensuring your account is created, verified, and securely maintained
• Financial Transaction Processing: Securely processing deposit and withdrawal requests and preventing fraud
• Customer Support: Providing prompt and effective resolution of your questions and issues
• Platform Improvement: Continuously improving service quality by analysing user experience
• Security: Preventing unauthorised access, fraudulent activity, and money laundering
• Legal Compliance: Maintaining compliance with applicable laws and regulations
• Relevant Communications: Sending bonus offers and updates according to your preferences (subject to your consent)

4 Data Protection Measures

aq123 uses industry-standard technology and processes to protect your information. The key elements of our security framework are as follows:

4.1 Encryption

All data transfers between our servers and your browser are secured through SSL (Secure Socket Layer) encryption. This means that third parties cannot read or alter your information while it is being transmitted.

4.2 Access Controls

Only authorised staff may access your personal information, and each of them is bound by strict confidentiality agreements. All data access activity is logged and regularly audited.

4.3 Secure Payment Infrastructure

All financial transactions processed via bKash, Nagad, and Rocket follow the security protocols of the respective payment providers. We do not store your complete payment account details on our servers.

4.4 Regular Security Reviews

Our technology team regularly reviews and updates our security measures. We conduct penetration testing and security audits to identify any potential vulnerabilities.

5 Sharing Information with Third Parties

aq123 never sells, rents, or exchanges your personal information with third parties. However, specific information may be shared in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with authorised payment providers such as bKash, Nagad, and Rocket in order to complete transactions.
• Technology Partners: Software and gaming providers engaged to operate the platform may have limited access to operational data.
• Legal Authorities: Information may be disclosed when required to comply with applicable law or court orders, or to assist in investigations into fraud or money laundering.
• Business Transfers: If ownership of aq123 changes, user information may form part of the transferred assets. Users will be notified in advance in such cases.

Before sharing information with third parties we ensure that they also comply with appropriate data protection standards.

6 Cookies and Tracking Technologies

aq123 uses cookies and similar technologies to improve your experience and to operate the platform effectively. Cookies are small text files that your browser stores on your device.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They include session management, keeping you logged in, and security tokens. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as your preferred language or game category. They make your experience more personalised.

6.3 Analytical Cookies

We use these cookies to analyse anonymously collected usage data. This helps us understand which pages are visited most and where users encounter difficulties.

You can control or delete non-essential cookies through your browser settings. However, doing so may limit some features of the platform.

7 Data Retention Period

aq123 retains your information only for as long as necessary. Retention periods are determined based on the following:

• Active Account Data: All necessary information is retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required under financial regulations and legal obligations.
• After Account Closure: Most personal information is deleted within a set period after an account is closed. However, some information may need to be retained for a longer period due to legal obligations.
• Log Data: Technical and security logs are generally kept for a short period.

8 Your Rights

aq123 believes you should have full control over your personal information. To that end, we ensure the following rights:

8.1 Right of Access

You may ask at any time to know what information we hold about you. To make this request, please contact our support team.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. We will make the necessary changes within a reasonable time.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may request to opt out of our promotional communications at any time. To do so, contact our support team directly.

9 Protection of Minors

All services of aq123 are intended solely for persons aged 21 and above. We do not knowingly collect any information from minors. Age verification is in place during the registration process.

If we are informed that a minor has opened an account, we will immediately close that account and delete all associated information. Parents and guardians are advised to monitor their children's online activity.

10 International Data Transfers

In the course of providing our services, it may sometimes be necessary to process your information internationally. In such cases we ensure that:

• Adequate data protection measures are in place in the recipient country or organisation
• SSL encryption is active during data transfer
• Third-party partners are contractually bound to comply with our privacy standards

11 Policy Changes

aq123 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the updated policy.

We clearly display the date of the most recent update at the top of this page so you can easily see whether any changes have been made.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our dedicated support team is ready to help. We provide support in Bengali and English 24 hours a day, 7 days a week.