aq123 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the aq123 online casino and betting platform ("Platform" or "aq123") and its user ("you" or "member"). This platform provides digital entertainment services, and by using any part of it you are considered to have accepted all of the terms below.

These terms apply to all individuals residing in Bangladesh who use aq123's services. aq123 reserves the right to change, amend, or update these terms at any time. Continued use of the platform after updated terms are published will be considered automatic acceptance of those changes.

2. Account Registration and Management

To open an account on aq123, the following conditions must be met:

• You must be 21 years of age or older.
• You must be located in Bangladesh and comply with applicable laws.
• Each individual may open only one account. If multiple accounts are found belonging to the same person, aq123 reserves the right to close all of them.
• Providing accurate and truthful information at the time of registration is mandatory. Providing false information may result in account closure and forfeiture of any deposited funds and bonuses.
• Keeping your account password and login details completely confidential is your responsibility. Sharing this information with third parties is prohibited.
• You are fully responsible for all activity conducted from your account.

3. Deposits and Withdrawals

Payment Policy

All financial transactions on aq123 are processed through Bangladeshi mobile banking services. All payments are processed in Bangladeshi Taka (৳).

3.1 Accepted Payment Methods:

• bKash — Bangladesh's most widely used mobile financial service.
• Nagad — The digital financial service of Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile banking service.

3.2 Deposit Policy:

• Minimum deposit: ৳500 (applicable to all methods).
• Deposits will be credited to your account after successful verification.
• Before withdrawing deposited funds, the wagering requirements of any active bonus must be met.

3.3 Withdrawal Policy:

• Minimum withdrawal: ৳500 (applicable to all methods).
• Normal processing time: within 1 hour.
• Withdrawal requests will only be sent to the registered payment method and registered account.
• Withdrawals may be suspended until identity verification is complete.
• If fraud or deception is suspected, aq123 reserves the right to temporarily hold any withdrawal.

4. Bonuses and Promotions

aq123 provides bonuses and promotional offers to members from time to time. All bonuses are subject to the following terms:

4.1 Welcome Bonus:

• 100% bonus on the first deposit, up to a maximum of ৳20,000.
• For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000.
• Wagering requirement: the bonus amount must be wagered 20 times.
• For example: for a ৳1,000 bonus, a total of ৳20,000 must be wagered before bonus winnings can be withdrawn (calculated on the bonus amount only, not including the deposit).

4.2 Bonus Terms:

• Bonuses are available to eligible members only, and each member is entitled to the welcome bonus once.
• Bonus balance cannot be withdrawn directly — until wagering requirements are met.
• It may not be possible to keep multiple bonuses active at the same time — specific terms apply to each bonus.
• In cases of bonus abuse or fraud, aq123 reserves the right to cancel the bonus and suspend the account.
• aq123 reserves the right to change or discontinue any bonus offer.

5. Betting and Gaming Rules

aq123 offers casino games, slots, crash games, cricket, and various other betting options. This section outlines the rules governing all betting and gaming activities.

• Each game has its own rules, and it is recommended to read them before starting to play.
• All games on the aq123 platform operate under a fair play policy.
• If a bet is cancelled due to a technical error or disconnection, aq123 will generally refund the bet amount. However, if the game has already been completed, that result will be considered final.
• In the sports betting section, if any score or statistics change after a match result is announced, aq123 reserves the right to use the latest official result.
• Operating multiple accounts from a single device or network is prohibited.
• Using automated bots or software to place bets is strictly prohibited.

6. Prohibited Activities

Any of the following activities are strictly prohibited on the aq123 platform. If such activities are identified, the account will be closed immediately and the associated balance may be forfeited:

• Any attempt at fraud, manipulation, or exploiting the platform's systems.
• Attempting to access another member's account without permission.
• Money laundering or any other illegal financial activity.
• Operating multiple accounts under the same person's name or from the same device.
• Using bots, automation tools, or artificial intelligence to conduct betting.
• Using third-party payment methods or another person's mobile banking account.
• Attempting to interfere with or probe for vulnerabilities in the platform's security.
• Harassing, threatening, or deceiving other members.

7. Privacy and Data Protection

aq123 gives the highest priority to protecting your personal information. SSL encryption technology is used on the platform to keep all data secure. The information you provide will be used solely for the purpose of delivering services and verifying identity.

Your personal information will not be sold or shared with third parties, however cooperation with authorities may occur when legally required. For more details, see our Privacy Policy.

8. Responsible Gaming

aq123 takes responsible gaming very seriously. This platform is designed for entertainment purposes, not as a source of income. The following guidelines are recommended:

• Only wager an amount whose loss would not affect your daily life.
• Do not think of gambling as a way to solve financial problems.
• If you notice signs of gaming addiction, seek professional help.
• If needed, contact our support team to request a temporary self-exclusion on your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

9. Account Closure and Suspension

aq123 reserves the right to temporarily suspend or permanently close any member's account in the following circumstances:

• In the event of a breach of any clause of these terms.
• If fraud or deceptive activity is suspected.
• If identity verification fails or false information is provided.
• If it is confirmed that a minor is operating the account.
• If the account has been inactive for a long period (generally more than 12 months).
• For legal or regulatory reasons.

A member may also voluntarily request account closure at any time. Before closing the account, all active bets must be settled and withdrawals must be made in compliance with applicable bonus terms.

10. Limitation of Liability

aq123 is not liable for the following:

• Loss of game sessions or bets due to internet disconnection or technical failure.
• Failure or delay by third-party services (mobile banking, internet service providers).
• Loss that may occur due to someone else gaining access to your account information.
• Service unavailability during platform maintenance or upgrades.
• Unforeseen circumstances (force majeure) such as natural disasters, communication infrastructure breakdowns, etc.

aq123 is always committed to providing the highest quality service, however there is no obligation to provide compensation in the situations described above.

11. Dispute Resolution

For any dispute regarding a transaction, game result, or account, a resolution may be requested through the following process:

1. Step One — Contact via Live Chat: Notify our support team immediately through 24/7 live chat.
2. Step Two — Formal Complaint by Email: Send an email to [email protected] with a detailed description and supporting evidence.
3. Step Three — Review: aq123 will review the complaint and communicate a decision within a reasonable timeframe.

During the dispute resolution process, the relevant account or balance may be temporarily suspended. In all disputes, the final decision of aq123 is binding.

12. Changes to Terms

aq123 reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes:

• The revised terms will be published on this page.
• The date of the change will be noted at the top of the page.
• Continued use of the platform after publication will be considered acceptance of the new terms.

Members are advised to visit this page regularly and stay informed about the latest terms and conditions. If you have any questions or uncertainties about a term, please contact our support team.